To Our Patients and Friends,
Everyone here at McKenna & Caban Family Orthodontics continues to hope that this letter finds you happy and healthy. We hope that you are adjusting to the “new normal” and that the changes in our office protocols have not been too inconvenient. Although we are still not able to operate at 100% due to the State’s restrictions, we feel that the office is running smoothly and we hope that you feel the same way.
On Tuesday, December 8, 2020, Governor Baker announced that Massachusetts is moving back to COVID Phase 3, Stage 1. For the foreseeable future, we plan on continuing the current protocol of having you text the office upon arrival and minimizing the number of people inside the reception rooms by asking that, if possible, only the patient enter the office for their appointment. If he/she needs to be accompanied by a guardian to the appointment, we ask that only one person accompany the patient into the office. We apologize ahead of time if this is an inconvenience, but for the safety and health of our patients and staff, we must insist on following the State mandate and ask that you plan ahead for your visits.
We will still be scheduling less patients until the State modifies it’s policies and we still require all patients and staff to wear masks at all possible times in the office. With the holiday season here, many of us have family and friends coming from out of state to visit. This can cause an increase in the transmission of COVID-19, so we are asking patients to wait 14 days before coming back into the office after this kind of exposure. We will be happy to reschedule any appointment if you or your family have any concerns about possible COVID-19 symptoms or exposures. It is simply better to be safe than sorry.
We at McKenna & Caban Family Orthodontics hope that you have a happy and healthy holiday season and look forward to a better year in 2021 for us all. The doctors would like to thank all of you again for your help and understanding as we navigate these turbulent times. We would also like to thank our outstanding team for all of their hard work and skill to make this process as smooth as possible for you.
Take care and enjoy the holidays!
Stephen W. McKenna, D.M.D.
Michael D. Caban, D.M.D., M.S.