To Our Patients and Friends,
Everyone here at McKenna & Caban Family Orthodontics continues to hope that this letter finds you happy and healthy. We are now finishing our third week in “Phase 2” of the State’s reopening plan, and we would like to update you on our progress and future plans.
The office has been open for regular business hours since June 8th and we are making a serious effort to see all of you that are in active treatment as soon as we can. Our goal has been to keep your care moving forward and to repair anything has become broken during our time away. Our new system of checking you in via text and meeting you at the door is working well and we appreciate your cooperation with this change. When met at the door, your temperature is being taken with a thermal non-contact thermometer, your hands are sanitized, and the patient is then taken to their chair and treated. Now that we are getting used to our “new normal” we are getting much more efficient and are able to see more patients each day (we are still limited to seeing about 70% of our normal patient load).
For the foreseeable future, we plan on continuing the present protocols of having you text the office upon arrival and minimizing the amount of people inside the reception rooms. We will still be scheduling less patients until the State relaxes it’s mandates and we still urge all patients and staff to wear masks at all possible times in the office and only one person will be allowed to accompany any patient at this time.
In our previous email, we asked that each patient in active treatment call us to schedule your next appointment at staggered intervals, but we are now able to take phone calls from all of our patients and encourage anyone who has not yet scheduled an appointment to do so. Due to the tremendous amount of calls we have received in such a short period of time, our front desk team has been pushed to the limit, and has tried to treat all of you with the level care that you have come to expect from us. If, however, we have fallen short of your expectations, we ask for your understanding and apologize for any inconvenience.
For those of you not yet in active treatment that have been waiting patiently to come in, we are now able to start seeing you as well. This includes all new patients that need initial consultations, those of you that have been seen already but have been on recall because you were not ready to start treatment yet, and those of you that are now ready to initiate active treatment. If you are in one of these categories please call us so we can schedule the necessary appointment for you as soon as we can.
This has been a truly extraordinary event that has presented unforeseen challenges for all of us. The doctors would like to thank all of you again for your help and understanding as we navigate these uncharted waters. We would also like to thank our outstanding team for all of their hard work and skill to make this process as smooth as possible for you. We literally could not have done this without them.
Take care and see you soon!
Stephen W. McKenna, D.M.D.
Michael D. Caban, D.M.D., M.S.