Meet the Team

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PRACTICE MANAGER

NANCY

As practice manager at McKenna & Caban Family Orthodontics, Nancy has more than two decades of dentist-based office and clinical experience. Reporting directly to the partner orthodontists, Nancy is also the clinical manager and a Certified Orthodontic Assistant. As the director of office and clinical personnel, Nancy ensures that all office and clinical actions run smoothly.

Nancy declares, “We work together as a team to give our patients an environment where they share their stories and life milestones. It is a pleasure watching them grow while we create a beautiful smile.”

Outside of work, Nancy enjoys being a “Mimi” to her grandchildren and camping with her husband. She enjoys gardening, quilting, and doing cross-stitch and needlework while hiding in her sewing room watching old TV shows.


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CHIEF ADMINISTRATOR

SHAUNA

As chief administrator at McKenna & Caban Family Orthodontics, Shauna has more than 20 years of dentist-based office experience. She works with the practice manager and the orthodontic partners in the continuous development of efficient, streamlined administrative systems. In her role, Shauna supervises the front office staff and the entire workflow of the front office in all locations. She also produces data and statistical reports, and handles account billing and collections.

Shauna believes McKenna & Caban Family Orthodontics stands apart from other practices. She asserts, “We strive for excellence in our patients’ treatment. We are different because we take the strength of each member of our team to create an outstanding patient experience.”

Shauna enjoys cooking, hiking with her rescue dog Mator, crossfit and boot camp related activities and also traveling with her son’s AAU basketball team as team Mom.


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LEAD ADMINISTRATIVE ASSISTANT/TREATMENT COORDINATOR

IVY

Ivy has the dual role of lead administrative assistant and treatment coordinator at McKenna & Caban Family Orthodontics. Ivy oversees administrative duties in one or more locations. She energetically welcomes patients and visitors, handles front office duties, checks patients in and out, schedules appointments, manages patient records, and processes billing and data entry. As lead treatment coordinator, Ivy participates in consultation sessions and prepares financial options for treatment choices. Trained to perform insurance coordinator responsibilities, she fills in as insurance coordinator when the need arises.

Ivy’s joy in working with the McKenna & Caban team is evident. She says, “It is a privilege getting to know so many wonderful people and working with a team that has become like a family. Our staff is courteous and caring. Both doctors genuinely care about the well-being of each patient.”

Ivy loves spending time with her husband, son, family, and friends. She enjoys traveling, movies, decorating, and shopping.


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ADMINISTRATIVE ASSISTANT/TREATMENT COORDINATOR

MELISSA

Melissa has the dual role of administrative assistant and treatment coordinator at McKenna & Caban Family Orthodontics. Melissa partakes in administrative duties in one or more of the office locations. She enthusiastically welcomes patients and visitors, handles front office duties, checks patients in and out, schedules appointments, manages patient records, and processes billing and data entry. As treatment coordinator, Melissa participates in consultation sessions.

Of her work environment, Melissa declares, “Relationships develop with our patients; the doctors and team love talking and getting to know patients on a personal level. We have an awesome team!”


Outside of work, Melissa loves spending time with her family and she enjoys boating, jet skiing, and camping.


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LEAD ADMINISTRATIVE ASSISTANT/INSURANCE COORDINATOR

JENN

Jenn is a lead administrative assistant and insurance coordinator at McKenna & Caban Family Orthodontics. Jenn oversees administrative duties in one or more locations. As lead administrative assistant, Jenn receives patients and visitors, handles front office activities, schedules appointments, manages patient records, and processes billing and data entry. As insurance coordinator, Jenn understands insurance carrier policies, practices, dental coding, and processes insurance contracts and claims. Trained to perform treatment coordination activities, Jenn fills in as treatment coordinator when the need arises.

Jenn treats patients like family. She says, “We take the time to explain our procedures and schedule appointments; we make sure all questions are answered. Orthodontics is a long-term, ongoing process — we enjoy getting to know our patients and meeting their individual orthodontic needs.”

During personal time, Jenn loves being with her family and pets. She enjoys watching her baby reach his milestones. During quiet time, Jenn likes to crochet, bake, read, and relax while catching up on her TV shows.


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ADMINISTRATIVE ASSISTANT

ASHLIE

As an administrative assistant at McKenna & Caban Family Orthodontics, Ashlie greets patients and visitors, handles front office clerical responsibilities, schedules appointments, manages patient records, and processes billing, and data entry. She ensures the office reception and waiting area is welcoming to arriving patients and visitors.

Ashlie values her work environment. She says, “We are a family-oriented, fun-loving office. I have great co-workers, and I really appreciate the new challenges and situations given to me daily.”

Ashlie enjoys spending her spare time with her family and friends. Her outside interests include gardening, working out, and vacationing at the Cape.


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ADMINISTRATIVE ASSISTANT

GENIA

As an administrative assistant at McKenna & Caban Family Orthodontics, Genia greets patients and visitors, handles front office clerical responsibilities, schedules appointments, manages patient records, and processes billing and data entry. Genia has worked in the field of dentistry for more than 15 years. In her role as the first contact for patients and visitors, she ensures the office reception and waiting area is clean and welcoming.

According to Genia, “Smiles bring happiness to the soul. I love being part of a team that gives a person a beautiful new smile. We genuinely love our jobs and take a personal interest in our patients. We strive to make everyone feel comfortable and at ease.”

Outside of work, Genia loves being the best “Nonnie” to her two grandchildren. She enjoys the outdoors with her husband and four dogs. Genia stays active jet skiing, skydiving, gardening, cooking, and reading.


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ASSISTANT CLINICAL MANAGER/CERTIFIED ORTHODONTIC ASSISTANT

JULIE

Julie has the dual role of assistant clinical manager and Certified Orthodontic Assistant at McKenna & Caban Family Orthodontics. As an assistant clinical manager, Julie fills in when the clinical manager is unavailable. As a Certified Dental Assistant, Julie fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, lab technician, and oral hygiene caregiver/educator.

Julie appreciates her work life. She says, “It is a privilege to make a positive impact on people’s lives by transforming their smiles and their self-confidence. It is a pleasure to work for doctors who value integrity, honesty, and who have a great sense of humor. We share laughter with each other, and with our patients.”

Outside of work, Julie enjoys spending time with her family, and takes pleasure in mountain climbing, hiking, gardening, snowshoeing, photography, and reading.


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ASSISTANT CLINICAL MANAGER/CERTIFIED DENTAL ASSISTANT

CINDY

Cindy has the dual role of assistant clinical manager and Certified Dental Assistant at McKenna & Caban Family Orthodontics. As an assistant clinical manager, Cindy fills in when the clinical manager is unavailable. As a Certified Dental Assistant, Cindy fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, lab technician, and oral hygiene caregiver/educator.

Cindy truly cares about her patients and her fellow teammates. She asserts, “I enjoy developing relationships with my co-workers, patients, and their parents. Being able to brighten someone’s day by helping to make his or her visit comfortable makes me smile. Focusing on each individual patient as a person beyond their treatment is what sets us apart.”

Cindy enjoys spending time with her husband and their young daughter. Cindy’s passion is taking on various roles within her church congregation, including teaching Sunday school to young teens. She also enjoys reading, baking, and bargain shopping.


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REGISTERED DENTAL HYGIENIST

DIANE

As a Registered Dental Hygienist, Diane fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, and lab technician. In working with the clinical team to fulfill the oral health needs of patients, Diane serves as an adviser and educator in proper tooth and gum care; this ensures that the patient’s teeth are straight, healthy, and beautiful when treatment is completed.

Diane enjoys making a difference working at McKenna & Caban Family Orthodontics. She states, “I know when I go home that I truly did something meaningful and important. We provide advanced treatment with top quality care in a warm friendly environment. The work we do every day makes a difference to the people who live in and around our community.”

While away from work, Diane enjoys spending time with her family. She is the President of the Special Education Alliance of Longmeadow, and stays active with golf and paddle tennis.


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REGISTERED DENTAL HYGIENIST

ANNE

As a Registered Dental Hygienist, Anne fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, and lab technician. In working with the clinical team to fulfill the oral health needs of patients, Anne serves as an adviser and educator in proper tooth and gum care; this ensures that the patient’s teeth are straight, healthy, and beautiful when treatment is completed.

Anne appreciates her patients. She says, “We treat each patient in a way that reflects their individual and unique needs. It helps to develop strong relationships with each person in our care. Each patient has a different personality and experience. When they share stories, I’m included in their world, and that feels great.”

The proud mom of two daughters and “Grammy” to three grandchildren, Anne loves to spend as much time as possible with them. She also enjoys skiing, gardening, re-purposing found items, and spending time at the beach.


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CERTIFIED ORTHODONTIC ASSISTANT

MARY

As a Certified Orthodontic Assistant, Mary fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, lab technician, and oral hygiene caregiver/educator. Mary’s dentist-based clinical experience is based on years of helping patients; her duties include preparing patients, making patients comfortable, and assisting the orthodontist.

In Mary’s words, “At McKenna & Caban Family Orthodontics, patients become friends, coworkers are family.”

Outside of work, Mary enjoys spending time with her husband and children, traveling and enjoying the outdoors. Involved in LifePoint Church in Chicopee, Mary leads women ministry, sings on the worship team, and leads mission trips.


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CERTIFIED DENTAL ASSISTANT

AMY

As a Certified Dental Assistant, Amy fulfills many roles within the clinical department including chairside assistant, certified X-ray technician, lab technician, and oral hygiene caregiver/educator. Amy has more than 22 years of dentist-based clinical experience; her duties include preparing patients, making patients comfortable, and assisting the orthodontist.

Working in the field of orthodontics is very rewarding to Amy. She says, “We truly are a family practice. We get to know our patients and their families personally. In return, our patients feel comfortable working with us.”

Amy loves spending her spare time with her two sons and enjoys watching her eldest play sports. She appreciates the arts, music, concerts, and takes pleasure in vacationing with her family in their summer cottage in New Hampshire.


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LABORATORY ASSISTANT

CAROL

As a laboratory technician, Carol works with the clinical staff to provide high-quality service and care for patients and has been in the dental field for more than four decades. With the ability to read prescriptions, Carol prepares impressions of the patients’ teeth and uses these models to design fixed and removable devices used for straightening teeth. In addition, Carol helps the orthodontic assistants and dental assistants when the need arises.

A team player, Carol says, “Dr. McKenna and Dr. Caban share my feelings and it is a pleasure working for them. The doctors and staff are one big family working together for the benefit of our patients.”

Carol enjoys spending time with her three grandchildren. She finds comfort at church, church fellowship, home Bible study, and she likes antique shopping for Depression glass and vintage jewelry.