If you'd like to share some kind words and smiles, please ask our front desk staff for a comment card at your next appointment. We'd love to hear about your experience!

“I appreciated your concern for my daughter's comfort as she has some sensory issues. Most medical professionals, sadly, just find it annoying. She left feeling pretty good about getting braces.”

“The entire staff is pleasant, knowledgeable, and professional. I recommend McKenna & Caban Family Orthodontics to everyone I meet who is looking for an orthodontist and share how pleased I am with my results.”

“I have never been to a business that EVERYONE is so nice. I LOVE seeing and speaking to them all. Really… it is very refreshing to go to McKenna & Caban Family Orthodontics.”

“Everyone in the office is outstanding, and that is why I have brought all three of my children to McKenna & Caban Family Orthodontics. Dr. Steve is always very honest and caring, as well as cost considerate. I recommend him all the time.”

“Everyone at McKenna & Caban Family Orthodontics is amazingly friendly. I was blown away! I was made to feel like a priority, and everyone treated my six-year-old like she was her own person with her own little needs. I loved it there and so did my daughter.”

“McKenna & Caban Family Orthodontics is great. I can see why my dentist sends his patients there. I have always felt very comfortable.”

“I believe everyone at McKenna & Caban Family Orthodontics is outstanding and complement each other with their teamwork. My son was nervous and they all made him feel comfortable, therefore making me feel good as well.”

“Everyone in the office is exceptional. They make you feel like a part of the family. They always address you by name. It shows that the office pays attention to the little things that make a difference. You always feel like you are the most important patient.”

“The entire staff is always professional, friendly, and patient. Our family has been treated with outstanding service.”

“In a world that is rapidly deteriorating in customer service, McKenna & Caban Family Orthodontics has exceptional people skills, and I mean everyone – from the front office to office manager, assistants, and Dr. McKenna.”

“It is always a positive atmosphere when you walk in.  Dr. Caban is friendly and always willing to help, even last minute at the end of the day.”

“Everyone is super friendly and helpful.”

“Dr. Caban, you are an unbelievable person! My son Troy is away at college only 3 days into his freshman year and he breaks his bonded retainer.  He calls me on a Sunday morning wanting to come home to see his orthodontist in NJ.  I tell him you can't come 3 hours away just for that. So I jump on the internet and start calling orthodontists located in Springfield, MA.  It's Sunday of Labor Day weekend and of course all of them are closed until Tuesday for the holiday and my son is in pain.  I called your office and you were the only person who left an emergency number on the recording.  I called the number and you were on vacation and answered the phone.  I told you my son’s issue and the first thing you said is no problem, I will be back in town later tonight and have your son meet me at my office.  My son takes a taxi to meet with you and asks the taxi driver to wait a few minutes to drive him back to college. Well, the taxi driver didn't wait and then here you are willing to drive my son back to school on top of refusing to be compensated for your services.  I truly appreciate your kindness and this world needs to have more people in it like you.  Once again, thank you so much!”

“I can’t imagine a practice being more accommodating, professional, or kind than this one.”

“It feels like home…everyone knows your name.”

“Dr. Caban provides the highest level of care, tailored to the personal needs of each individual.”

“The staff is warm and friendly, and you never feel like a number.”

“I really like how Dr. Caban relates and responds to my children.”

“The customer service is outstanding!”

“When they greet my children by name I know that I chose the right place.”